“At the end of the day people won’t remember what you said or did, they will remember how you made them feel.” said Maya Angelou. Translating this into the foodservice industry is simple. People will remember how they felt during and after dining at your establishment which can be the single most important aspect of the business. Happy customers ensure positive word-of-mouth advertising as well as repeat customers. Running a successful foodservice operation is not a short task but building relationships with guests and customers allows their experience to be about more than the physical plate of food they ate from; it becomes an immersive experience they will be sure not to forget.
In the hospitality industry, being attentive to guests and offering them a unique experience is crucial. To stand apart from others in the industry, your experience needs to be noteworthy, so how can you advance your hospitality dining experience for guests? There are three optimal ways to work towards this. Below we will cover some of the ways to help improve hospitality dining services to keep customers coming back and to drive new guests into your establishment.
Ensure Efficient Traffic Flow:
Making sure guests can quickly and easily access food in a buffet style dining area should be a main priority. The length of a line ca During their time with you, they are placing their trust in your operations to offer them a wen be a make-or-break moment in a guest's experience.ll-rounded experience. When guests are ready to eat a meal in your dining space, they should be able to do so in a timely manner. The layout of a dining room with a buffet line plays a great role in the flow of a line. Making sure traffic is flowing in an optimal way to a guest ease in their dining experience is extremely important in the hospitality industry. Whether you are serving hotel guests or offering dining services for a conference, guests prefer a short line to allow for optimal time to enjoy their meal.
Using guardrails is one way to control the flow of guests in a dining space. These rails help guests to clearly see where lines start and stop and guide them to tables once they have gathered their meal. Long lines can place a damper on guest experience. Ensuring proper traffic flow can help to reduce the possibility of guests spending notable amounts of time in lines. The goal of hospitality dining services is for the guest to remember the atmosphere and food they enjoyed and not congested lines and long wait times.
Dining Services to Match Establishment Service:
Each establishment has a different level of service they offer, which often dictates where a guest chooses to book. Ensuring this level of service is matched in every aspect of their stay is important. Having your dining services match your level of service allows guests to have an overall positive experience. If your business is known for offering high-end amenities, the foodservice should follow suit. Offer items on your menu to suit a guest’s taste and expectations. Creating a dining atmosphere that emulates and builds upon your reputation allows guest experience to be translated from one area to the next seamlessly.
Ensure Customer Care:
According to a recent article by Toast, “Each employee is a representation of your brand.” which places a great responsibility on each staff member. Making sure employees receive proper training before starting to interact with guests is a sure way to set yourself up for success. Building respect and trust with guests does not come easy but is possible with well-trained employees who emulate the level of service in each interaction with guests. Managers should make sure that their team is interacting with guests in a way that reflects on your establishment’s reputation for superior customer service and customer experience. Caring for your customers is not a small task but one that takes many gestures and acts built upon over time. Guests will remember how they were treated, so take this opportunity to amaze them.
Investing in the Right Equipment:
Having the right equipment and servery counters can help advance hospitality dining for guests and build upon each of these areas mentioned above. Our Essence serving counter line is designed for you and by you along with our expert design team. Traffic flow is able to be optimized to your exact needs to avoid back-ups and long waiting times. The Essence line is completely customizable to enhance your design atmosphere giving guests an experience they are sure to remember. Explore the Essence difference today!